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Question

Users bypassing Audit Trail when opening Word Documents from LF and choosing File, Save as??

asked on September 16, 2014

We have a new client that is questioning the Audit Trail abilities and I think it's a great question. He wants to know if Audit Trail would catch someone that opens a Word document from within Laserfiche, and then once in Word, chooses File, Save as, and saves the Word file to their desktop. This in my opinion would not be caught by Audit Trail, but is a way for the user to export the Word file without a trail. 

 

Is there a setting that Admin can change to disable the File, Save As feature in Word when doing this? 

 

And when I say Word, I mean all Office products as it allows you to do the same in Excel. 

 

 

Thanks

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Replies

replied on September 18, 2014

Hey Shaun,

 

To the best of my knowledge, you're correct.  Users are able to open electronic documents and use the "File>Save As" feature to save a local copy of documents.  Keep in mind that Audit Trail reports on things happening within Laserfiche.  Once you have the word document open, it's not in Laserfiche anymore because it saves a temporary local copy to the machine that opened it so Word can open the file.  Additionally, Laserfiche is not able to disable features in Microsoft Word.

 

There are other ways to get around this potential issue!  You can save the word document as images in Laserfiche to prevent people from modifying the pages.  If you would like to allow only some users to retain the ability to modify the word documents, you can create a folder structure that provides access to the word document and allow access to the users who need the ability to modify the document.  The users who shouldn't be modifying the document will have access to a similar folder structure, but instead of seeing word documents, they will see pages that point to the word documents, as to prevent them from exporting and modifying the document.

 

Lastly, keep in mind that when the users export the document and make changes, those will be kept locally and not affect the document within Laserfiche.

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replied on April 20, 2016

Rob,  what would a solution like the one you mentioned with two folder structures look like?

Michelle

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replied on May 24, 2016

Still looking for a recommendation as to what the dual folder structure would look like in this situation.  We have a similar use case that I would like to address.  Thank you.

Michelle

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replied on May 24, 2016

Hi Michelle, 

I believe Rob's scenario involves Snapshotting the documents to generate archival TIFF image versions of them. You'd then have basically a cloned folder structure where users who you don't want to be able to open up the documents in external applications would only be able to see the TIFF version.

Separately, as Rob notes in the reply in March 2015, Audit Trail will say who opened the documents, and if any modifications to the file itself were made. You could than extrapolate from there. 

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replied on May 24, 2016

Justin,  thanks for the clarification.  That is essentially a dual maintenance situation for our administrator, that's the only concern I had with this.

Is there anyway Workflow could take a changed Word or Excel document in the first folder location and do that Snapshotting into the second folder location? 

Michelle

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replied on March 13, 2015

This will retain audit trail in that it captures that user 'opened' the file.  It is assumed that if user opens a file, that they have read it, downloaded it.  Any changes to the file would be recorded in the audit trail - correct?

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replied on March 13, 2015

If you have Audit Trail set up to report on things like version changes, then yes, Audit Trail will record that changes have been made to a document.

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