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Question

Question

OCR issue saving wrong images to documents

asked on September 15, 2014

 We have come across an issue in our repository. Its seems there are a bunch of PDF documents that had a problem with OCR. I'm still trying to get most of the actual issue from the users but it seems for some scans (not sure if still occuring) the OCR'd images are for a different document as if it saved the wrong ones down a line (apparently there is a chain of documents you can almost follow with this issue)

 

We use Quick fields to go into the repository and OCR any documents that currently haven't had it done yet. If i go directly in the client and "Generate Pages" on these documents it fixes them immediately afterwards.

 

Any ideas on what might have happened here or what i can do to check for things like this in the repository?

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Replies

replied on September 17, 2014

Hi Kevin,

 

I would recommend speaking to your VAR about the issue; they will have the resources necessary to troubleshoot the issue and move forward. Once the issue has been resolved, feel free to post the cause here for future reference!

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