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Question

Question

Error Message: Could not connect to the Laserfiche Server. [797]

Updated January 3, 2017
asked on September 12, 2014

I have a Windows Authenticated user that is unable to to the server. The first attempt after a reboot I am able to connect. Once the application is closed, the connection error occurs.

 

Any help would be appreciated.

 

LFSO:

    Call Stack: (Exception)

        CLFConnection::Create

    Additional Details:

        ERROR: 797 (SSPILogin, LFSession.cpp:1876)

         (LFSO/9.1.1.453)

LF.exe (9.1.1.486):

    Call Stack: (Exception)

        CLoginDialog::AttemptLogin

        CLoginDialog::LoginToServer

        CLoginView::LoginHandler

    Call Stack: (Current)

       CLoginDialog::LoginToServer

        CLoginView::LoginHandler

    Additional Details:

        Exception: 0x8004031d [797] (Could not connect to the Laserfiche Server.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:794)

    Call History:

        GetOptionString ([Settings]ServerName)

        GetOptionString ([Settings]ServerType)

        CLoginView::OnThreadComplete

        CLoginView::LoginHandler

         CLoginDialog::LoginToServer

          GetOptionString ([CougarRIOSettings]AdminNoPassword)

          CLoginDialog::AttemptLogin

           GetOptionString ([Settings]CheckServerVersion)

 

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Replies

replied on September 12, 2014

If the issue occurs only for one user, try to manually attach the client to the repository. When the dialog comes up, use the IP address of the LF server in place of the server name that appears there.

 

If the issue still occurs after that, please check the firewall settings and the antivirus of on the workstation itself. For the firewall, you will want to allow communication with the LF server over the port listening port that the LF server uses.  For the antivirus, you should make sure that all the LF files, folders, exes and processes are exceptions in the antivirus itself.

 

Last, but certainly not least, you can try the resolution found in these kb: https://support.laserfiche.com/KB/1013028

https://support.laserfiche.com/KB/1012568

1 0
replied on January 8, 2016

We are also facing this issue but only for two template, not for all other

0 0
replied on January 8, 2016 • Show version history

Also only on two machines having Windows 7. I will try above two links and update the post if we get success.

0 0
replied on January 3, 2017
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