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Question

Losing the logo when Form is saved to repository?

Forms
Updated September 11, 2014
asked on September 10, 2014

I have a logo on my form when viewed in Forms.  When it gets saved to the repository and then emailed to users, the logo is gone.  What setting do I need to change to get the form to look the same way in the repository?

FormLogo.JPG
FormNoLogo.JPG
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Answer

SELECTED ANSWER
replied on September 11, 2014 • Show version history

Latest version is 9.1.1.1522

 

You may want to contact your VAR about upgrading (or whoever handles that for you).  I looked through the release notes and found nothing about this error in the articles about each release. It may be that this is a bug, so talking to your VAR about opening a case may also be advisable, though upgrading is likely a good first step as it will help fix some of those issues with customizing the theme you are having as well as offer performance boosts and resolve any other potential issues you might have.

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Replies

replied on September 10, 2014

where is that logo stored? Maybe it's in a location that is having trouble being called when saving to the repository. 

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replied on September 10, 2014

The logo is stored in the C:\Program Files\Laserfiche\Laserfiche Forms\Forms\img\Theme\Logo location with the other images that pop up in Themes on my Forms server.  The theme customization page is pretty temperamental!

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View 10 previous replies
replied on September 10, 2014

The most recent versions have gotten better, but yes, it's annoying to customize the form theme.

 

What image type is the image?

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replied on September 10, 2014

It's a .png just like the other images in the folder.  The other images come up when you try to configure the logo but not mine.  I have to choose a different one and change the name for my logo to appear. 

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replied on September 10, 2014

can you tell me what version of Forms you are on? this may have been an issue addressed in an update. Not quite sure.

 

What happens if you put the logo on the opposite side of the title?

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replied on September 10, 2014

I believe I'm on Forms 9.1.  We got it right before last year's conference so everything was new and exciting.  If I choose the right side, it moves.  I can see the form in Preview and when I actually start a form but in the actual "Start" screen, the logo isn't there either.

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replied on September 11, 2014

in any of the forms areas where you have the top toolbar with "Start" "My Tasks" .... can you click on your name on the top right and then "About"? What version does it say?

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replied on September 11, 2014

Laserfiche Forms Version 9.1.0.1441

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SELECTED ANSWER
replied on September 11, 2014 • Show version history

Latest version is 9.1.1.1522

 

You may want to contact your VAR about upgrading (or whoever handles that for you).  I looked through the release notes and found nothing about this error in the articles about each release. It may be that this is a bug, so talking to your VAR about opening a case may also be advisable, though upgrading is likely a good first step as it will help fix some of those issues with customizing the theme you are having as well as offer performance boosts and resolve any other potential issues you might have.

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replied on September 11, 2014

The latest version is actually 9.1.1.1522.

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replied on September 11, 2014

Good Catch, fact still remains though that the user is using an older version of Forms which has had many fixes to how things are saved to the repository so my recommendation still stands valid. 

 

Updated my post to have latest version number

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replied on September 11, 2014

Thanks.  I have my VAR working on it now.

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replied on September 11, 2014

I got Forms updated and it still didn't fix the problem.  My logo is on the Forms server.  There is a mapped drive on the Laserfiche server to the Forms server.  My fmuser is a named user with unlimited access.

 

It's behaving like it can't find the logo but I mapped drives both ways so I don't know what else to do.

 

Still pending more help from my VAR.

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replied on September 11, 2014

does it still appear in preview now? 

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replied on September 11, 2014

It always appeared in preview... It disappears when saved to the repository and it's not on the start thumbnail.

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