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Question

Office Docs and Web Access

Updated September 9, 2014
asked on September 8, 2014

When opening Office documents through Web Access, I receive a message the following message “Could not connect to Web Access. Please make sure URL is correct.” First I am prompted to log into the repository and then I receive the error message. This works fine with the full client but not with Web Access. Has anyone else encountered this?

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Answer

APPROVED ANSWER
replied on September 9, 2014

Since you're on the most recent version, I would recommend that you open a support case with Laserfiche Support. They will be able to help you troubleshoot this issue.

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Replies

replied on September 8, 2014 • Show version history

What version of Web Access is being used?

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replied on September 8, 2014
Hi Aaron, 9.1.1.256
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APPROVED ANSWER
replied on September 9, 2014

Since you're on the most recent version, I would recommend that you open a support case with Laserfiche Support. They will be able to help you troubleshoot this issue.

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