Question

Auto reset field's values in User Task

Forms

Updated September 9, 2014

asked on September 1, 2014

I have a form to make order as part of a business process. In this business process I have a User Task to approve forms submited. When a user go to approve a form the page load the submited form but at the end of the load every product fields are reset to be set on the first row product.

You can see on the attachment that every row have a different ref values but every product values are the same. The first line is good but not the other.

Like I said when the page is not completely load yet the other products fields have the good values but when the load is done every lines have their product values reset to take the first product value.

form2.JPG (49.06 KB)

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replied on September 2, 2014 • Show version history

Did you not have a question previously about something like this happening previously?

What version of Forms are you running? Please post the full version number, maybe you have stumbled upon a known issue or a new issue in the current version.

Also, Are you setting up the fields to have any values or default values? The product field should be empty and no default value set since it will be filled in by the lookup in the initial submission.

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replied on September 2, 2014

Hey Moana,

I sent you an email regarding this a bit earlier, so check that for more information, but I wanted to make sure I'm covering all my bases and responding here as well.

It sounds like this may be the result of database lookup rules working in the table. If you post those here, I'd be happy to take a look and see what could be causing the fields to change.

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replied on September 2, 2014

Kenneth, I did ask this question previously but it was with another issue on the same form. The other issue as been solved so I've open this subject for this issue only.

Rob, you'll find in attachment the database lookup printscreen and the table with data printscreen.

Regards.

DB LookUp.JPG (59.96 KB)

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DB Table.JPG (64.44 KB)

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View 2 previous replies

replied on September 2, 2014

Hey Moana,

This is very strange! It appears that your field rules are set up just fine. I have shared this post with a forms developer who should be following up with you soon.

Thanks for your patience!

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replied on September 3, 2014

Hi Moana,

I understand that you opened this new question because their is a new issue, but it seems very much the same type of thing between the two and ignoring information from the first experience would be like only looking at half the story.

I am glad to hear that Rob is having a developer look at the case as it definitely sounds like behavior outside of the expected and from my experience, I am unable to reproduce/have not come across this issue.

I look forward to seeing here whatever resolution that comes about, especially if this is not considered a bug but a configuration issue that may be beneficial to be aware of as a Forms developer.

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replied on September 3, 2014

Hey Moana,

I believe I remember you mentioning that the table is within a collection. If you remove the table from the collection temporarily, does the same issue persist? I'm wondering if there is something weird happening with the database lookup rules within the table, within the collection.

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replied on September 8, 2014

Hi,

Rob : no, the table isn't in a collection I just have one field for supplier and the table for order's rows. I don't have neither any CSS/js code. I've just made the form as simple as possible.

The Js function that I've mention in my presale email was in the approbation page in "My task" but I saw it in the source code of the page and I don't have any access on this code.

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replied on September 9, 2014

Hey Moana,

Since I was able to use your .xml to import your business process and run it successfully, I think we may have run into some sort of bug or hardware configuration issue. At this point I would suggest opening a support case as this issue looks to be something beyond the configuration.

If you do open a support case and you're able to figure out what the issue is, I would really appreciate it if you could update this post with the resolution that you found. This will help others with similar issues find a solution on the Answers site.

Thanks for your patience, Moana.

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Auto reset field's values in User Task

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