Hi All,

A client is having an issue with the Laserfiche Clients.

Every time they keep a file (LF Viewer) open for approximately 10 minutes, they receive a general Windows error message "Laserfiche Client (32 bits) has stopped working". There is no details and this message doesn't say much.

I have checked the Windows Event Log from one of the Clients and there is no error messages from Laserfiche.

They have:

Laserfiche 9.0

Client running on Windows 8 64bits.

Server Windows 2012 64 bits.

MS Office 2013 32bits.

I have also tried to enable Tracing Logs on the client but the user does not have enough permissions to enable WinHttp. I get a permission denied error. 

Any idea of where to start investigating?

Attached is the error message

 Thanks