I have been trying to figure out the best way in Forms to re-assign an instance's step to another user. I know we can create timers on a user task and after so long have it escalate, but my concern comes in about how to handle it when an employee is no longer with the organization? For all future submissions, I can simply change the user task to the new user, but what about those that were already assigned to that user that left? We don't want to have to wait for the timer to have it escalated. We would like a way for an admin to go in and simply re-assign all instances that are at a current step to another user so they can start processing them.

If there are other ideas of how this can be accomplished I am open to hearing them. If not, please take this into consideration for a future feature.