I'm wondering if there may be an issue with the OCR engine installed on that workstation. That component is used for auto rotating.

Can you try uninstalling the 9.1 Client Suite as well as the OmniPage 18.5 OCR engine? Then delete the C:\Program Files (x86)\Common Files\Laserfiche\Batch Processor folder (as long as there are no other Laserfiche applications installed). Finally, reboot the computer and reinstall the 9.1 Client Suite with OmniPage 18.5. Now see if you are able to scan.

Hi Alexander,

Here is what I have done so far:

1) installed the drivers on disk

2) powered the scanner on

3) opened LF scanning

4) chose TWAIN as scan source

5) selected the scanner (Epson DS-510)

6) Clicked the start scanning icon

I get the following message:

Failed to create the 'BP AutoRotateClient.BPProcessEx' process.

This is on a second machine. The first machine we could not get past step 5 above.

I will have MCCi open a support case with you. I thought there was a high probability that you would have a suggestion if this was a know issue with an endorsed scanner type. Looks like I have another unique case on my hands :)

Thank you sir.

I will try that now. Thanks for the tip.

Below is what I have to share about this. I will be opening a support ticket through my VAR to see if your scanning specialists have any more recommendations. Thanks for your help today. Hopefully this info can help someone else as well.

My observations:

I can get the Epson DS-510 to work with LF using TWAIN and WIA as a scan source.

I can only use the on board LF functions such as manually choosing page size, color type and paper source. This is extremely annoying.

I cannot use any of the on board default scanner software which surpasses the on board LF functions.

If I choose 'use default scanner software' with the TWAIN driver, scanning freezes and I must manually close it. It will save the scanned pages only after trying to close it from task manager.

There is another similar option using the WIA driver where I can 'use scanner default settings'. I can't figure out how to set the scanner's default settings to use it's superior functionality.

The two features that the scanner can do which LF does not: auto detect page size and auto detect color. If I can't at the minimum use auto detect page size, then this scanner is garbage.

I also can't get it to work with ScanConnect. It throws the following error:
Insufficient PermissionsPixDrvLoad("DR2580C") failed [-4587]

FYI my previous scanner is the above mentioned DR2580C. It is a Canon ImageFORMULA DR-2580C.

Thanks again!

We'll look into the TWAIN issue further. However, for the ScanConnect issue, please try uninstalling and reinstalling ScanConnect 8.3. May want to make sure you are logged in as a user with UAC set to never notify when doing the installation. Then look at KB 1011942 and follow the resolution about making sure the *.chn files provided there get copied into the C:\Windows\PIXTRAN folder. Then, try downloading the latest ISIS driver for that scanner from Epson's website and install that. Finally, for the user that actually logs into Windows and does the scanning using ScanConnect, make sure that Windows user has rights to modify C:\Windows\setscan.ini as well as general read rights to C:\Windows\PIXTRAN

Thanks for the detailed instructions Alexander.

I followed all of them and still could not access the TWAIN features (auto color and auto page size). I came very close once where I set the ScanConnect scanner options to use the TWAIN drivers. Each time I get a message that "the scanconnect scanning module has stopped working" or a message that the computer has lost connection with the scanner.

I has attempted on both 32 bit and 64 bit machines. Both failed. I'll wait to hear back from you about the TWAIN drivers.

It may be different on other peoples computers, but on mine the Epson DS-510 is unstable.

Thanks you for the time you put into this endeavor.