Hey Jennifer,

There's a few things that we can do to continue troubleshooting this issue:

1) Check the event viewer to see if any additional messages are logged

2) Test whether this happens using drag and drop, the "Save to Laserfiche" button in Outlook, or both

3) Is this error tied to the user account or the user's machine?  Try having those users logged in on a different machine to see if the problem persists

It looks like this issue has come up before when using Laserfiche alongside certain antivirus programs.  Do you have any antivirus running?

Please update this post when you can so we can have a better idea of what might be causing this issue.

Thanks for your patience!

they are using Laserfiche 9.1 and Office 2010

Was there a solution to this? I've got a user who's having the same problem.

He's got exactly the same set-up as everyone else here so far as I can tell (we're all using virtual desktops), but only he seems to get the problem. The 'save to current folder' option in Outlook updates when the active folder in Laserfiche changes, so there must be a connection. He can drag and drop OK, but when trying to use the save to laserfiche direct from outlook he gets the 'No response received from the Server' message and can't proceed.