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Question

Question

LFScan Hanging With Toshiba Remote Scan Driver

asked on August 27, 2014 Show version history


When using the LF 9.1 client, we are seeing the same hanging behavior on multiple machines during scanning with Toshiba e-studio multi-function printers.  During a scan the application hangs, the LFScan.exe and LFTwainClient91.exe processes continue to run in the background.

 

These printers have a driver called e-Studio Remote Scan driver along with Twain as the scan source.  It appears the printer is physically doing the scan, and sometimes the first page will display but the scan application never finishes and we have to kill the processes.  We don't get any error messages or have not found any errors in logs.

 

If we go back to the LF 7.2 client, it works just fine.


Has anyone had any experience with using 9.1 with these Toshiba MFP's?  Or similar behavior with the application hanging.


 

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Answer

APPROVED ANSWER
replied on August 28, 2014 Show version history

Please contact your VAR and have them open up a support case. Sounds like there may be a software conflict or bug that's preventing things from operating smoothly.

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