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Question

Question

Display panels not showing up correctly on client machine

Web Client
Updated August 27, 2014
asked on August 27, 2014

When my client opens his Web Access 8 interface, the Contents pane is above the Folder pane. However, if I log in as him on my machine, it opens correctly, the Folder pane and Content pane are side by side. How do I correct this display issue on his machine? Is there a setting somewhere. Drag and drop does not work.

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Answer

SELECTED ANSWER
replied on August 27, 2014

To help it to work with newer browser versions, he should upgrade to LF v9.

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Replies

replied on August 27, 2014 • Show version history

What browser and version is the client using? What browser and version are you using? Have you had the client try a different browser?

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replied on August 27, 2014

He is using IE 10. I have asked him to run it in capability mode. I am testing on Chrome (current version) and IE 8.  Maybe it is an IE 10 thing. I have also asked the user to download Google Chrome to test it in that environment as well. I will let you know as soon as I hear back.

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replied on August 27, 2014

Thanks Blake. The capability mode on his IE 10 browser fixed the issue. Appreciate the help!

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SELECTED ANSWER
replied on August 27, 2014

To help it to work with newer browser versions, he should upgrade to LF v9.

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replied on August 27, 2014

We are planning on upgrading to RIO v9 with Web v9, but not until October. In the middle of a huge IT project right now. Thanks again for the help.

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