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Question

Laserfiche temp files

Laserfiche
Updated March 13, 2015
asked on August 27, 2014

Dear All,

 

We are currently using LF Rio 9.1.1 and are encountering temp files issues.

When we are opening an office document, a temp file is being created in windows and when closing the file, the temp file is not being

deleted.

 

when we reopen the file, it says the file is already open.

 

we need to manually clear the temp files folder in windows.

 

Does laserfiche automatically delete the file or windows need to delete the file?

 

thanks in advance.

 

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Answers

APPROVED ANSWER
replied on August 27, 2014

This is a bug in the 9.1 Client that should be addressed in the upcoming 9.2 release.

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replied on August 27, 2014

Thanks Justin for clarifying this issue.

 

I would like know, why does LF need to create this temp files to open office document?

 

Is there any reason behind it?

 

Thanks in advance

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SELECTED ANSWER
replied on September 2, 2014

Sorry for the delay, I was on vacation. The temp files are present as part of opening the document locally, yes. Specifically, the Client uses that to automatically save back into the repository - otherwise the user would have to do something like save locally and then manually point to the file.

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SELECTED ANSWER
replied on September 2, 2014

Sorry for the delay, I was on vacation. The temp files are present as part of opening the document locally, yes. Specifically, the Client uses that to automatically save back into the repository - otherwise the user would have to do something like save locally and then manually point to the file.

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Replies

replied on September 25, 2014

I am experiencing the same issue.  Is there a hotfix or workaround?

When a user makes a change to an office document and saves the version, other users cannot open the new version, they open what is still in their temp folder.

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replied on September 25, 2014

Would downgrading the client machines to 9.0 from 9.1.1 solve this until 9.2 is released?

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replied on September 25, 2014

Downgrading client installs to 9.0.3 worked for us as a temp fix until 9.2 comes out.

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replied on December 9, 2014

I also have users experiencing this issue.  They were using client 9.1.1 and so I waited and installed the 9.2 update, both server and client.  They are still having the issue.

 

Any help appreciated.

 

Shawn

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replied on December 9, 2014

This issue should indeed be resolved in 9.2, although Ken's likely correct that you may need to clear out the existing temp files first (below comment). A full uninstall-reinstall shouldn't be necessary for upgrading (although would for downgrading). If you still see this issue after clearing out the existing temp files, please talk to your VAR about opening a support case so we can take a closer look. 

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replied on December 9, 2014

Shawn,

Clear the user temp files, then uninstall Laserfiche, reboot, then install 9.2 and that should do the trick for you.  I ran into a few hurdles downgrading the problem 9.1 installs and found uninstalling everything worked the best depending on the Windows flavor you are running.

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replied on December 9, 2014

I am still having the issue after trying these suggestions.  I will contact my VAR for assistance.

Thanks for you time.

 

Shawn

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replied on March 13, 2015

we got a patch concerning this issue from Laserfiche and it resolve the issue

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