Question

In SEARCH mode, my thumbnails are 100% view with just a few words showing instead of reduced-page thumbnails

Updated August 27, 2014

asked on August 25, 2014 • Show version history

The thumbnails on a Search RESULTS individual page look like this. How do I get them to look like whole miniature pages?

Thanks! Sunny in Sun Valley

laserfiche thumbnail.pdf (47.42 KB)

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replied on August 26, 2014

What you have attached is the view of a thumbnail for an entry that does not have a TIFF image associated with it. The image you are likely seeing within the Document Viewer is not the TIFF image of the entry, but a view of the electronic file. In order to have the thumbnail show like a mini page, there must be a TIFF image for this entry. A TIFF image can be generated from the Client using the right-click drop down menu. Choose Generate Pages from this menu. That should give you the thumbnail appearance you are looking for.

Best,

Katie

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Replies

replied on August 25, 2014

Are you sure there are image pages for that document? The text-based thumbnail is what's shown when the image-based one that you are expecting doesn't exist and can't be generated.

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replied on August 26, 2014

The actual full-sized image is next to the thumbnails. And the thumbnails do show text on the page ... but a "thumbnail" of the actual type on the page at 100%, not a thumbnail of the whole page reduced to the size of a thumbnail. Please look at the pdf with my original post to see what the thumbnails look like.

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replied on August 26, 2014

The page images are in fact tifs. I've attached a new pdf of the entire search results "page".

You can see the funny thumbnails and the properties of the images.

laserfiche thumbnail page.pdf (301.21 KB)

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replied on August 26, 2014

That's odd. You should talk to your reseller about opening a support case for this issue. It should be able to make thumbnails for those pages.

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replied on August 27, 2014

Since I just started having the problem several months ago, could it be that I'm using Windows XP and Explorer 8? Our County computers are being slowly changed out. I didn't think I was a high priority, but I may change my status if this is a likely cause.

sunny

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replied on August 27, 2014 • Show version history

I know that LF 8.1 client had issues with not properly displaying the thumbnails. I have a customer that due to a custom ImageEnable integration, were stuck on LF 8.1 clients and they had the same issue with their thumbnails.

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replied on August 27, 2014

I have Laserfiche 8.2.1.672.

sunny

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In SEARCH mode, my thumbnails are 100% view with just a few words showing instead of reduced-page thumbnails

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