Question

Business Process Detail Not Shown In Client

Business Processes Version 9

Updated August 26, 2014

asked on August 25, 2014

We have recently upgraded to version 9.1.1.546 and now our business processes are not showing up in the client. For a test I created a simple business process that updates the status and waits until a field changes. When I run this from the Workflow Designer for a specific Starting Entry ID the Business Process tab shows that the Status has changed and that it is waiting on the wait condition to be met. When I open the same Entry ID in the client the business Process window states that "No business processes have run on this entry".

We have existing workflows that call business processes and it appears that they are being skipped over and the workflow continues with the next step. I have verified that all of the server components required by the business process are installed. Does anyone have any ideas as to why the client is not displaying business process information? Thanks for your time.

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replied on August 25, 2014

Do you have any security set on the business process rule in Workflow?

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replied on August 25, 2014

No, there are no business process rules defined. They are initiated by other workflows.

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replied on August 25, 2014

Hi Jeff,

It's possible that the entry you're looking at isn't the starting entry, and thus may not have business process information tied to it even though it is a part of the business process. To test, please add the Associate Entries activity to your business process. When doing so, select the entry that you would like to have business process information displayed on. Please do so even if that is the starting entry, so that we can see the results of this.

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replied on August 26, 2014

Hi Kelsey,

I added the Associate Entries activity to my simple test workflow and ran it against the same entry id I was using before. This time it showed that the business process was running but it also brought back the history of all of the other business processes that I had previously ran against this entry id that had not been visible before. I then removed the Associate Entries activity from my test work flow, ran it again and it still showed the business process information correctly in the client. Then I ran the same business process against another entry id and the results were displayed correctly as well.

It seems like the BP information was being collected the whole time but not showing up in the client until I added the Associate Entries activity to this test workflow. This is our development so I'm going to check to see if the same problem exists in our test and production environments. Do you know why adding the Associate Entries activity to one workflow would cause the results of all of the other workflows to suddenly appear in the client?

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replied on August 26, 2014

Glad to hear it's working properly now! It's possible that when your business process workflow was invoked by the other workflow the desired entry wasn't specified as the starting entry. Without a clear starting entry, no business process information would be displayed.

I don't have a good explanation for why you continued to see desired behavior after removing the Associate Entries activity, nor for why you suddenly saw business process information for multiple business processes run on a single entry when no information was displayed previously. To get to the bottom of this, I would open a support case with your value added reseller.

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replied on August 26, 2014

Thanks. I will forward this to tech support.

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Business Process Detail Not Shown In Client

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