Question

send to group manager. When multiple managers, only sends to first manager

Workflow

Updated August 20, 2014

asked on August 20, 2014

I am using Workflow 9.1 with a "route to group" activity. The group is set up in Laserfiche (with LF as the Trustee), and in group attributes I have assigned more than one "Manager" to the group.

When i send an email to the group's assigned manager (It's an approval routine), it only sends to the first person listed as a Manager on that group.

I can switch the order of the two names and verify that only the first manager listed receives the email.

Short of creating an email alias that sends to both managers, is there a way to fix this "behavior" so that I can assign multiple managers to one or more groups for approval ?

thanks in advance.

chris

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Answer

SELECTED ANSWER

replied on August 20, 2014

Are you using %(RouteEntrytoGroup_Group_Managers E-mail) in your email message? That's a multi-value token, so if you don't specify any formatting, Workflow will only use the first value because the To property in emails expects single values or semi-colon delimited lists. Change it to %(RouteEntrytoGroup_Group_Managers E-mail#[; ]#) and it will email all the managers.

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Replies

replied on August 20, 2014

I am not that familiar with the attribute you have configured. If you can show me that setting, I can test it out and try to help.

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replied on August 20, 2014

Ken.

In Workflow Designer, go to "tools", "configure trustee directories", then search for the group you have created in Laserfiche.

Under "Advanced Options", select "Manager". It will allow you to search your LDAP or LF Trustee directory and add one or more Managers to that group.

The "send to group manager" is used as the Email recipient on the "Route to Group" activity.

It seems to only pick up the first manager in the list if one configures the group with more than one manager.

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replied on August 20, 2014

That was the problem.

And that is the solution.

THANKS !

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send to group manager. When multiple managers, only sends to first manager

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