You are viewing limited content. For full access, please sign in.

Question

Question

Trouble with ScanConnect for Kodak i2400

Scanning
Updated August 20, 2014
asked on August 18, 2014

 

ScanConnect is not working with Kodak i2400 scanner.  After selecting the scanner from the list, it looks like the drivers are loading, however then it sends me back to selecting the scanner all over again.  The Kodak i2400 scanner is not listed, but I need a verification if this is why ScanConnect will not work.

 

Thank you. 

 

 

0 0

Answer

APPROVED ANSWER
replied on August 19, 2014

Thank you for your replies.  The issue has been resolved.  Apparently, there was something else going on with the workstation that was causing additional problems.  The techs were able to resolve this by reimaging the machine and reinstalling all software.

 

Thanks again!

0 0

Replies

replied on August 18, 2014

Hi Patricia,

 

I would check a few things first of all.

 

Check that you can scan into a different application using the same scanner (Kodak capture for example or Ms Office).

 

If this is successful then I would try a different PC and see if you see the same issue.

 

Hopefully one of these will point you in the right direction!

 

Hope this helps! yes

1 0
replied on August 19, 2014

If the scanner is not listed in the driver list in ScanConnect, then you probably don't have the ISIS driver for it installed.

MS Office would most likely use the TWAIN or WIA driver, so that might not be a good test. Double-check the installer that came with the scanner and see if the ISIS driver was installed.

0 0
replied on August 20, 2014

Glad to see you got it sorted Patricia laugh

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...