Question

We have to restart the Laserfiche Workflow Subscriber 9.1 service in order to get a condition starting rule to fire.

Workflow Version 9

Updated August 22, 2014

asked on August 15, 2014

The Starting rule is on an entry created in a specific folder, and creates shortcuts in another folder to enable TRM use. Whenever we notice that it is not firing, I restart the service, and everything triggers properly upon restart. The entries are being created by a quickfields session. We also have scheduled starting rules which do work without the restart.

Is there a known resolution to this? I shouldn't have to repeatedly restart a service in order to get the condition to fire.

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Answer

SELECTED ANSWER

replied on August 22, 2014

Hi Lynn,

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If you still need assistance with this matter, just update this thread. Thanks!

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Replies

replied on August 15, 2014

What version of Workflow are you using? Are there any errors in the subscriber log in the Workflow Administration Console?

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replied on August 15, 2014

Version 9.1.1.365. These errors show up in the Subscriber_error.log:

8/14 at 2:17 pm - the session has been reset by the server: "An exception of type 'Laserfiche.Workflow.WorkflowConnectionResetException' occurred and was caught."

8/15 at 7:51 am: An exception of type 'System.IO.FileNotFoundException' occurred and was caught.

8/15 at 8:03 am: An exception of type 'System.Security.Cryptography.CryptographicException' occurred and was caught.

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replied on August 15, 2014

We restarted the service at 10:58, and everything processed as expected. I am waiting to see if the users scan anything else to watch if it continues to run or not.

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replied on August 15, 2014

If it happens again, please have your reseller open a case with Tech Support and upload the error logs.

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Question

We have to restart the Laserfiche Workflow Subscriber 9.1 service in order to get a condition starting rule to fire.

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