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Question

Question

Signatures fields weird behavior

asked on August 13, 2014

Hello,

 

I have a form with 2 signature fields. Each Signature field is in a collection and both collection are in a section element. When I run this form, the signature fields have a small height and I can't draw the signature. I have to reload the page to make it works. Sometimes 1 reload is enough sometimes I need to do it several times. It's quite unpredictable.

 

FYI, I've tried it on Internet Explorer, Mozilla Firefox and Google Chrome, I have the same bug. Another thing, I have another form with 2 signatures that works everytime. The only difference is that Collection are not in a section.

 

Is it possible that the section element make this kind of bug ?

 

Regards

 

Form before reload.JPG
Form after reload.JPG
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Answer

SELECTED ANSWER
replied on August 14, 2014

Are the sections collapsed when the form loads?

 

This issue can occur when a signature is hidden when the form loads or added after that. Basically, each signature field needs specific code to run on it. By default, this code only runs when the form loads.

 

It's probably something similar to what happened in this question. In that case, the signature fields were hidden (and disabled) when the form loaded.

 

 

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Replies

replied on August 14, 2014

Thank you for your answer Eric, it seems that you were right.

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