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Question

Business Process Training Video Security Issue

Workflow Business Processes Administration
Updated July 24, 2014
asked on July 24, 2014

 We have a client wishing to view these business process videos, but getting a permission denied error, even though they show up in his search results.

 

https://support.laserfiche.com/HTMLFPresenter.aspx?id=2576

 

https://support.laserfiche.com/HTMLFPresenter.aspx?id=2594

 

Can you change the security on these so they are available to clients?

 

Thank you!

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Answer

SELECTED ANSWER
replied on July 24, 2014 • Show version history

Hi Jessica,

 

I can view the videos even though I'm not logged into the Support Site, so the actual site permissions shouldn't be a factor.

 

It seems that the first link, https://support.laserfiche.com/HTMLFPresenter.aspx?id=2576, used a different embedded player that you'll need to allow the content on the page to be played.

The second link, https://support.laserfiche.com/HTMLFPresenter.aspx?id=2594, is a page with an embedded YouTube video. This video can also be seen at https://www.youtube.com/watch?v=MSP7ivuZwoo.

 

If your user is still having an issue, please let us know.

 

Regards

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