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Question

Question

Not able to set default Volume for Laserfiche Office Integration Add-ons

Laserfiche Version 9 Integrations
Updated July 24, 2014
asked on July 23, 2014

User sets the default volume on New Documents under the Options Menu.

After setting this preference, they try to import an email attachment through Outlook. When they send it through to Laserfiche, the default volume is set to the "Parent's folder Default Volume."

 

Is there a work around to fix this without having to upgrade to the latest version of Laserfiche?

Will the upgrade to 9.1 resolve this bug?

 

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Answer

APPROVED ANSWER
replied on July 23, 2014 • Show version history

What version of Laserfiche is being used? This was an issue reported in 9.0.0/9.0.1 and should be fixed in 9.0.2 and higher.

 

Please refer to KB 1013198 where it states

Save to Laserfiche now accounts for the default volume set in a user's trustee attributes. (100376, 100911)

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Replies

replied on July 23, 2014

They currently have 8.1.2. Is this issue a bug?

 

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View 4 previous replies
replied on July 23, 2014

This is not a known issue for Laserfiche 8.1.2. I tested the latest patched version of the Client and Office Plugin (8.1.2.735) and whatever volume I set as the as the default volume for new documents in the Client, that is the volume that the Office Plugin uses.

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replied on July 23, 2014 • Show version history

What can I do to fix this issue without upgrading to the latest version? This is happen to all the employees within their company.

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replied on July 23, 2014

Delete the HKEY_CURRENT_USER\Software\Laserfiche\Client8\Profile\[RepositoryName]Settings\ImportVolume string as well as the user's [SETTINGS]ImportVolume attribute.

 

Then close and reopen the Client, set the new document's default volume, and check the Office Plugin again.

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replied on July 24, 2014

The keys are not located under the path you provided.

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replied on July 24, 2014

If you don't see the registry value, then just delete the attribute and and test again. If there's still an issue, try deleting the entire HKEY_CURRENT_USER\Software\Laserfiche\Client8\Profile\[RepositoryName]Settings registry key (after backing it up first) and then test again.

 

Finally, if the issue still occurs, then please open a support case for the matter.

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replied on July 24, 2014

Mason,

 

Since you had opened a support case for this matter for your customer who was using 9.0.1, did you want to open a separate support case for your other customer who's running into this issue with 8.1.2?

 

Regards

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replied on July 24, 2014

The issue with 8.1.2 was resolved. I do not want to create a support ticket.

 

I had the issue I reported with 9.0.1 with another client and wanted to confirm before having to make the upgrade.

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