PDF 1 is the way it looks in laserfiche and is permanently changed.
PDF 2 is the way it goes in.
Thanks for the clarification. The issue can be recreated and a bug has been filed. The thread will be updated when more information is available.
*Edit*
After further investigation, it has been determined that the image inside the PDF itself is invalid. Laserfiche is just grabbing it directly which results in what you see so there isn't a bug with the Laserfiche software. The image is invalid because the DPI in the header doesn't match up with the actual DPI of the image.
The workarounds would be to either use Snapshot (as you've indicated works fine) or to "fix" the invalid image that's generated by opening it in a third party application like IrfanView, selecting Image > Resize/Resample, clicking OK in that dialog without making changes, and saving the image.
To clarify, you are importing a PDF into the repository and are also generating Laserfiche pages, and the resulting image page doesn't look like the original PDF?
*Edit*
The issue occurs when you are importing the "HCC Permit Info.pdf" and generating pages for it? I tried the original attachment you had "14072204 - Site Survey.pdf" and that didn't have an issue.
I can recreate the issue with "HCC Permit Info.pdf" and a bug has been filed for the issue. This thread will be updated when more information is available. For now, a possible workaround is to use Snapshot.
Thank you.
I just want to mention that I had uploaded the wrong original and have since corrected the original post. The original being imported into laserfiche is labeled "HCC Permit Info" Please re-try that file if you havent already done so.
The first one was one that I had uploaded through snapshot which did go in correctly. The problem only occurs when dragging and dropping into the laserfiche repository.
Thank you.
Thanks for the clarification. The issue can be recreated and a bug has been filed. The thread will be updated when more information is available.
*Edit*
After further investigation, it has been determined that the image inside the PDF itself is invalid. Laserfiche is just grabbing it directly which results in what you see so there isn't a bug with the Laserfiche software. The image is invalid because the DPI in the header doesn't match up with the actual DPI of the image.
The workarounds would be to either use Snapshot (as you've indicated works fine) or to "fix" the invalid image that's generated by opening it in a third party application like IrfanView, selecting Image > Resize/Resample, clicking OK in that dialog without making changes, and saving the image.
Ok, thanks for the time. I will have to use a work around or contact that customer and see if they can find out what the issue is. It seems to be isolated with one of our customers.