Question

Export vs Cut and Paste??

Laserfiche

Updated July 21, 2014

asked on July 21, 2014

So I found this interesting, and I'm curious if it's a bug, or what the reason is for the design of this. So if I have a color document scanned into Laserfiche, and I change my Export Settings to TIFF Group IV, when I export the document...it skips color pages and exports only those pages that are B&W. However, if I copy and paste the document to the same location (desktop), then it converts the color document to B&W and provides all pages. Seems odd...just curious as to why this happens?

Thanksl!

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replied on July 21, 2014

Are you sure the exported TIFF is losing the pages? It will export as a multipage document, and it's sometimes hard to tell that the TIFF has additional pages. Open it up in a image viewer and see if there are next/previous page options. By default, when you drag/drop out of the Client it uses the color settings by default (this is a checkbox in Export options). When exported as color, it will probably be as a PDF or single-page JPGs, so it's easier to see that there are multiple pages.

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replied on July 21, 2014

That's what he's saying...but you bring up a good point about the mutlipage document. Either way, I guess the question is why is it when I export out of 9.1.1 a color document with the Defaults for both color and b&w set to Tiff IV, does only the first page convert to b&w and the reamaining 2 pages are still in color, but if I copy and paste, they're all b&w? Am I missing something. I see the check box, but my default color settings are set to b&w.

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replied on July 21, 2014

I can't reproduce this, but it sounds like a bug. What version are you using? Do you have watermarks configured? Are there any annotations on the document?

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replied on July 21, 2014

I'm using version 9.1.1 and my customer is using 8.3. They are an Ameriprise Financial Advisor...and they are required to export all Laserfiche documents so that they can be uploaded to Ameriprise's Document Management System. home office told him the easiest way to do it is to set your export defaults to TIFF Group IV, and then copy and paste to the desktop and it will convert color tiff to B&W. When I did it, it worked...if I kept the defaults the same and simply tried to export...then only the first page converts to B&W...the rest are still in color.

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replied on July 21, 2014

I tried this on 8.3 and 9.1, I still can't reproduce it. I have a 2 page document, page 1 is b/w and page 2 is color. I have my export settings to use Tiff g4. When I export the document from file->export, the resulting image is a Tiff Jpeg with both pages (and page 2 is still color). If I reorder the pages so the color page is first, the resulting file is a Tiff G4 with both pages b/w. No matter what, both pages are exported.

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Export vs Cut and Paste??

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