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Question

Quick Fields Agent error

Quick Fields
Updated July 17, 2014
asked on July 16, 2014 • Show version history

One of our customers has Quick Fields Agent 8.3, and is occasionally getting the following type of error:

 

"Could not find a part of the path 'C:\ProgramData\Laserfiche\Quick Fields\Files\3946011b-7453-40c9-affc-10616d842127\Queue\0000002D.p'." (repeated multiple times with different number at the end)

 

The original document moves to their "processed" folder, but the documents that were split via barcode are nowhere to be found.  This is disconcerting, because we don't know how many documents this has affected.

 

I saw that someone else had this issue a while ago (https://support.laserfiche.com/forums.aspx?Link=viewtopic.php%3ft%3d18162%26amp), but there's no resolution there.  

 

Any ideas?  Thanks!

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on July 17, 2014

I ended up going into C:\ProgramData\Laserfiche\Quick Fields Agent\SessionLogs\(session) and sorting by file type, then looked under all of the docs with ".error" extensions.  I then compared via the date/time with the original docs that were in their "processed" folder.  Went pretty quick that way.

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Replies

replied on July 16, 2014

Is it possible that the machine is running out of disk space when this is happening?

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replied on July 16, 2014

Disk space is good.

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replied on July 16, 2014

I'd upgrade to the latest version of Quick Fields, Quick Fields Agent, and Barcode to start, we have fixed some issues in each that may help.

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replied on July 16, 2014

I assume there's no way to determine which documents this might have happened to without a lot of manual work looking at the documents in the "processed" folder and comparing them to the instances in QFA?

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replied on July 17, 2014

You can look in C:\ProgramData\Laserfiche\Quick Fields\Files for any files that haven't shown up anywhere else, but yes it will likely take some manual comparisons.

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APPROVED ANSWER SELECTED ANSWER
replied on July 17, 2014

I ended up going into C:\ProgramData\Laserfiche\Quick Fields Agent\SessionLogs\(session) and sorting by file type, then looked under all of the docs with ".error" extensions.  I then compared via the date/time with the original docs that were in their "processed" folder.  Went pretty quick that way.

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