We are running Forms 9.1.1. We have a forms process where if the initial approver does not Approve/Reject a form within 2 days I want the request to go to the initial approvers backup. We have 15 departments and there may be 3-4 approvers per department.
I am using an intermediate timer on the approval task to track the time but I do not know how to assign the task to the backup person after the time limit. We have created an external table that contains a list of the approvers for each department. How do I route the form to the backup approver?