You are viewing limited content. For full access, please sign in.

Question

Question

Escalation in Forms Process Modeler

Forms
Updated February 14, 2018
asked on July 7, 2014

I am new to LF Forms so this may be a stupid question but I can't find it anywhere. Is there a way to add an escalation to a User Task?

 

I have a form that I want to send to the initiator's supervisor but if they do not approve or reject the form within 2 days it needs to be escalated to HR manager.

 

Currently I am trying to build one using parallel gateways and an intermediate timer event but recently discovered that merging those processes back into the main flow forces it to wait for both to complete, not just one.

 

Any ideas?

0 0

Answer

SELECTED ANSWER
replied on July 7, 2014

If you go here, almost to the bottom of the page it talks about "Using intermediate timer events for exception handling on an activity". You can use this activity to perform an escalation.

3 0
View 1 previous reply
replied on December 8, 2014

Hi Blake,

 

I have a similar question to this that you may be able to help with.  I'd like to make an escalation activity with more parameters (as exists in workflow).  Essentially, the goal is to email the user of their task, then after 4 days email them daily until the task is completed.  

 

The only thing that really comes to mind is the initial task with a timer of 4 days, then the outflow path goes to a duplicate of that activity with a timer set to repeat daily.

 

Do you have any suggestions that may be easier to design or would look cleaner?

 

Thanks,

Eric

0 0
replied on December 8, 2014 • Show version history

Eric, that may be the easiest way to do it. It would look similar to this:

The first timer event would be set to 4 days and the second timer event would be set to 1 day. This way the task is still assigned to the user, but they can notified as often as you want them to.

2 0
replied on December 8, 2014

Thanks!

0 0
replied on February 14, 2018

I never thought to loop the timer event back onto the User Task.  That is how you get 7392 points. ;-)

0 0

Replies

replied on July 7, 2014

Thanks! Didn't even notice there was a right click menu.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...