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Question

Question

Office plugin error - cannot find the repository

asked on July 7, 2014

I have two users that can not upload to the repository from Outlook. the plugin has been installed but when they go to upload it asks for the repository and then says it can not find the repository or it gives them a problem reporting error.

 

 

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Replies

replied on July 8, 2014

Hi Jennifer,

 

It sounds like the users need to first configure which repository they want to connect to first. Is this the first time they've seen this error or have they used the Laserfiche Office integration in the past? Also, are they using Web Access or the desktop client when this error occurs? If you can provide us with some screenshots we can probably figure out what's going on. 

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replied on July 15, 2014

This is not the first time they have office integration.  They are at a new PC.  They are using web access. This is the only screenshot that i got. The other user is away on holidays.

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