Hi Guys,
Hoping you can help me with this one.
We have one user (rest are fine) who is (sometimes) missing her office add-ins for word & excel.
This is only happening intermittently. She opens word and the laserfiche tab is there she closes it and opens again and laserfiche tab is gone. I have checked and the add-in is not disabled.
I uninstalled the office add-ins rebooted and just opened word to ensure tab had been removed and it was still there (weird) then I reinstalled the office addins but still same issue. I thought because it was still showing even after the uninstall that this could be a profile issue.
Her IT guys did the following:
- A complete restore from Windows Image Backup from a working PC setup
- New Active Directory profile on the server
- Fresh installation of Office Standard 2010 and Service Pack 2 (most recent)
- Setup user on diff computer - issue occurred on this one as well
On all occasions testing has been done and things appear to work but then drop off again within an hour.
- Open Word (New blank) Laserfiche present at all times it seems
- Close Word
- Open saved Word document (anything) – hit and miss but it appears saved documents cause the add-in to drop off
As a workaround we discovered that when closing Word – winword.exe was still running in Task Manager processes. Killing this and launching Word again seemed to help although whenever the PC is restarted it comes back.
Is this possibly a problem with add-in compatibility? I noticed in the Laserfiche folder there is add-ins for 2003, 2007 and 2010, not sure if they all run by default or detect the installed version of Office?
She is running Laserfiche 8.3.1 on a windows 7 sp1 machine with office 2010.
Hopefully this is plenty to go on so we can try and get this issue resolved.
In the mean time her IT guys are investigating further into the Office programs not terminating.
Just really need to know if this is a laserfiche issue or office.
Many thanks
Tina