Question

Laserfiche 8.3 will not startup

Laserfiche Version 8

Updated September 24, 2014

asked on June 26, 2014

attempting to launch Laserfiche 8.3 sp2 this error message comes up immediately:

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxtrace.exe tool for more detail.

Clicking ok closes the window and Laserfiche does not start.

LF error at launch.JPG (28.09 KB)

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Answer

APPROVED ANSWER

replied on June 26, 2014

There may be some corruption with the WinSxS files on that particular workstation. You can try the following steps and see if it resolves the matter.

Uninstall all of the Laserfiche Client components on the computer
Delete the files listed in https://support.laserfiche.com/KB/1012088
In addition to the files listed there, delete the files that start with x86_Laserfiche.ICU and x86_LFWicUtil as well
Note that this is to be done in C:\WINDOWS\WinSxS, C:\WINDOWS\WinSxS\Manifests, and C:\WINDOWS\WinSxs\Policies
Then make sure to delete the C:\Program Files\Laserfiche\Client 8 folder
Once that is done, reboot the machine and reinstall the Client

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Replies

replied on June 26, 2014

Is this on Windows Vista?

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replied on June 26, 2014

Windows 7 SP1 32Bit

Affecting all users (profiles)

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replied on June 26, 2014

Thank you for your response. I was unable to delete any of the suggested files as they required permission from System. I attempted to take ownership and/or change permissions and was denied at every step. Reinstalling LF 8.3 without deleting the files did not fix the problem.

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View 2 previous replies

replied on June 26, 2014

You'll need to have a windows user with administrative rights log into the PC to perform the steps.

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replied on June 26, 2014

I tried with both a local administrator user account and with my domain administrator credentials. Neither would allow me to delete the files/folders nor change permissions.

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replied on June 26, 2014

What exact error are you getting when trying to delete the files?

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replied on June 26, 2014

You have to be very specific when you take ownership of files in WinSxS. You can do it on a subfolder of it, but you have to specify that you want to replace permissions on all child objects.

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replied on September 24, 2014

Problem resolved by formatting the hard drive and reinstalling everything. Thanks everyone for your advice. We could not take any chances with a potential corrupted workstation. Obviously something serious happened to this computer (virus, malware, etc) so extreme measures were taken to secure IT.

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Laserfiche 8.3 will not startup

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