Question

What causes the client to attempt to intercept the print screen key upon login

Updated June 28, 2019

asked on June 25, 2014 • Show version history

If I understand this correctly the client is accessing the Windows Print Screen (Clipboard?) in some way and this requires the export feature. What if we want to disable the export feature but still allow someone to login?

0 0

Replies

replied on June 25, 2014

Hi Chad,

I'm not totally sure I'm understanding your question, so you may need to rephrase it for me. The Client will only intercept the Print Screen key if the user does not have export rights. If you don't give them the export feature, they won't be able to use Print Screen. If they do have export rights, then the key will be left alone.

0 0

replied on June 25, 2014

I was trying to figure out how to turn this off but I just found the solution from the KB article.

https://support.laserfiche.com/KB/1013377

1 0

replied on June 28, 2019

I moved a user to a group with the export permission. seems to have resolved the issue.

0 0

replied on February 1, 2017 • Show version history

I found this post while searching for a solution to the same problem.

The cause in my case was not fixed by the steps outlined in that KB article, there was also a conflict with a screen capture program called Greenshot. This was fixed by turning off Greenshot in addition to the steps in the KB article.

0 0

You are not allowed to follow up in this post.

Question

Question

What causes the client to attempt to intercept the print screen key upon login

Replies

Sign in to reply to this post.