Question

Web Access Scanning 9.x and Mozilla Firefox 30.0

Web Client

Updated June 24, 2014

asked on June 23, 2014

I have a client that uses both IE and Firefox 30.0 on a regular basis. LF Web Access Scanning 9.X works fine in IE, however every time the client tries to utilize web access scanning in Firefox, they are prompted to download and install Web Access scanning 9.X even after they have it installed. Is there a setting in Firefox that will stop prompting to download and install scanning? How can I get this to work properly?

Thank You

0 0

Answer

SELECTED ANSWER

replied on June 23, 2014

Timothy- when you log into Web Access on Firefox, do you see any black bars that appear in the lower left corner? They look like this:

If so, click on one of these bars and in the prompt that appears in the upper left corner, click 'Allow and remember'.

If you do not see the black bars, please navigate to Firefox's plugin manager and set 'Laserfiche Web Access 8.0 Tools' to 'Always Activate'. Instructions on how to get to the plugin manager can be found here under 'manage plugins'.

Let me know if this works!

0 0

Replies

replied on June 24, 2014

Alexander Huang (Laserfiche) replied at 2:06 PM:

"Thanks for reporting this issue Timothy. It appears to be a bug and we will update this thread when more information is available. For now, please use Chrome or IE as a workaround. "

0 0

replied on June 24, 2014

Please follow Ryan's suggestion and confirm if activating the Web Access plugin resolves the matter. What I thought was a bug in Web Access may be just a Firefox plugin security change that they made in v30 where plugins need to be manually set to always activate.

1 0

replied on June 24, 2014

The post by Ryan Schooley resolved my issue. Thank You for your replies.

0 0

You are not allowed to follow up in this post.

Question

Question

Web Access Scanning 9.x and Mozilla Firefox 30.0

Answer

Replies

Sign in to reply to this post.