Hi, it's me. From the future. 

Just wondering if 4 years on - there is any way to add conditional statements to emails? Would save a lot of time for more advanced users, and would make templating emails a breeze.

If you need an example.. 

We have a travel request form, where in its default state assumes that the person travelling is an employee. But there is an option to change this to Contractor or Guest. When you select Contractor or Guest, the Employee Fields are hidden (as they use a lookup), and instead a Guest or Contractor field is shown. 

We now have 3 different "Name" fields, and thus as many variables.

Solution 1:

Build 3 different emails with a logic gate in the process modeller. This is wasteful, and a chore to update if the content of the email changes.

Solution 2:

Add a hidden field to the form "Name Calculator" with an advanced formula that calculates the 'Name' based on which option is selected within the form. Use the "Name Calculator" variable in the email. Complex, but workable. Not ideal because a staging field "Name Calculator" is required.

Solution 3:

Allow simplified conditions/rules within the email subject and body. Only you guys can help here..

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We have at least 20 more situations where conditional logic within the email body could really simplify the business processes.. and create some massive potential. (Think event management, customer complaints, warranty and returns, sales and delivery).

I can totally understand the reason behind not prioritising this feature as it will not be used by 80% of users, and would require debugging when done incorrectly... but when you next get around to adding a "Power User" feature.. It'd be great if this was at the top of that list!

Anyway! That's my +1.

I just came across a need for this.  It would be very helpful.  Please bump it up on the roadmap.

Hi team, me again, from the future.

Hoping we can get an official word on this once and for all? 

A suggestion I'd like to make in addition to ability to have conditional statements/functions within emails is to move the Email Service editor into a popup window like the Task Service Email Editor. This centered pop-up window is considerably more useful for editing emails in. 

Thank you!

Hello, any update on this pop up? +1 for the Email editor popup windows as well !

Thanks

Veronique

Have you tried using formulas and/or javascript on the form itself to build your email in say a multi-line field.

Then just use the field token (or several fields) as parts of your email to your new employee?

Thinking a little more about this, if you could utilize the jQuery UI library and use droppable interactions for sections of an email, you could then apply a condition to individual sections that would be dropped onto the email canvas.

My workflow looks similar to the one posted. I would love to be able to build emails based on variables. Rather than using 9 different email tasks, I'd only need one.