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Question

Pass documents/data to ServiceNow?

Integrations Workflow Forms

Updated June 20, 2014

asked on June 17, 2014

I have a customer looking at LF for Accounting and HR currently and is curious if anyone has every set up Laserfiche to work with an IT Ticketing system called "ServiceNow". ServiceNow has an offering where it will share tickets with external entities and provide a link where the external entities can update their tickets. My thought is that perhaps LF Forms, if placed in the DMZ could be the interface for the external entities to update tickets but not certain that we can get the data and document to ServiceNow as its a hosted service.

Curios if anyone has worked specifically with ServiceNow or any other IT Ticketing system?

thanks

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Replies

replied on June 20, 2014

Hi Brett,

I can't say that I know of any ServiceNow integrations, but what you're describing sounds possible. Although Forms itself can't really push information to other applications, Workflow certainly can. Since ServiceNow is a hosted app, you'd probably be most interested in the HTTP Form Post/Web Request activities. These will allow you to post any information you've captured to any web app that Workflow can see.

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Asked June 17, 2014
Updated June 20, 2014
608 views