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Question

Upgrade from 9.1.1.486 to 9.1.1.548 issue

Updated June 12, 2014
asked on June 12, 2014

When I run the new Service Pack 1 (released June 2, 2014) I'm presented with a window with three options: 

 

     Repair

     Reinstall

     Remove

 

Normally, Service Pack updates don't show the above options. 

 

I'm using the Avante Service Pack (not the Rio), as we run in a Team licensing environment. 

 

The same options were presented when I attempted to run the Service Pack on the Laserfiche server. 

 

Am I missing something? 

 

Thank you,

Jason Wagenaar

 

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Answer

SELECTED ANSWER
replied on June 12, 2014

The service packs in the full install package work by running the original 9.1.1 install and then applying the service pack itself afterwards. So if it's already installed, the first part will hit the modify/repair/remove dialog as you noted and not get to the service pack. You have two options - 1, you uninstall relevant installation first, and then reinstall it using the sp1 version. 2 (recommended), run the exe at the bottom of KB 1013480 and it will detect which Lf components you have on the machine and apply the service pack. Option 2 only is relevant if you already have 9.1.1 installed. Note that fresh installs, or upgrades from earlier versions before 9.1.1, will automatically apply the service pack - it's just running it on top of the existing installation of the same version.

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Replies

replied on June 12, 2014

Typically when you see the options to repair, reinstall, or remove, that's an indication that the component is already installed. To verify that's the case, on the computers where you are running into this issue, can you go into Control Panel > Program and Features > View Installed Updates and confirm that they aren't currently installed? Below is a screenshot of what it would look like if the updates are already installed

 

 

If you see that the updates aren't actually installed on the machine then you may want to contact your Laserfiche reseller to open a support case. We'd be curious as to what happens if you chose an option like Repair or Reinstall.

 

Regards

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replied on June 12, 2014

When you first start the Laserfiche client, you can see the version at the lower left of the Laserfiche login window.  You can also see the version by checking the "About" link typically found under the "Help" menu item. 

 

As per your recommendation, I checked and determined all of our Laserfiche installations are currently at 9.1.1.489. 

 

When I tried running the SP1 on my computer I ran into the above noted issue. 

 

I re-downloaded and the SP1 from Laserfiche, re-extracted the contents, and again tried installing it on my computer with the same result. 

 

In the end, I uninstalled Laserfiche from my computer, restarted, ran the SP1 update, rebooted, and then the SP1 (9.1.1.548) installed successfully. 

 

For your reference, below is a screenshot of our Laserfiche Server showing the version: 

 

 

Last evening I tried running the Laserfiche SP1 on the Laserfiche server, but ran into the exact same issue. 

 

If you select "Modify", you are presented with a check mark box listing of the components you'd like to add/remove. 

 

If you select "Repair", the update seems to run its course, but there is no change in the version.  I rebooted the computer to ensure the "Repair" took effect. 

 

I guess I'll contact our Laserfiche reseller and see if they can assist me with this issue. 

 

Thank you,

Jason Wagenaar

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replied on June 12, 2014

Hello Justin: 

 

All is clear now.  I did not realize the Laserfiche SP1 I downloaded would behave in this manner.  Normally, Laserfiche updates run these checks automatically, and install according to what is detected. 

 

I'll go with the recommended "Option 2" you indicated in your post.  I'm likely not likely the only person with this issue. 

 

Thank you for the quick responses!  smiley

 

Sincerely,

Jason Wagenaar

 

 

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replied on June 12, 2014

Yeah, it's a bit of an odd situation internally because it's still fundamentally the original 9.1.1 installation that you run at the start, it's just that the setup.exe then also checks for the presence of updates/patches and installs them (basically the same thing that the exe does) afterwards. Which is great if it's a fresh install or an upgrade from 9.1.0 or earlier, but doesn't work in the 9.1.1 to 9.1.1 scenario (hence the separate exe). It's a bit awkward - I'm hoping we can make it a bit more clear in the future.

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