Question

An error occurred while generating a license

Version 9 Administration

Updated July 20, 2016

asked on June 9, 2014

When trying to activate an Avante license, I get the following error message: "Error occurred while trying to generate a license." Looks like someone else has also gotten this message before. Last time, it occurred when the Laserfiche Activation Servers were acting up. I wonder if the servers are acting up right now. I tried to chat with Pre-Sales but it looks like the chat is unavailable.

Anything going on with the Laserfiche Activation Servers? Thanks!

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Answer

SELECTED ANSWER

replied on June 9, 2014 • Show version history

I don't know for certain it this is the issue, but we are currently experiencing a large network outage. Given the past error, I'd guess this is related as well. That's also why PreSales Chat is down.

Our IT staff is working to resolve the outage and will hopefully have it shortly, but I don't have a specific ETA.

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replied on June 9, 2014

Should be addressed now.

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replied on June 9, 2014

I tried activating Quick Fields just to see what I would get and I got something similar. In Quick Fields, I got the message "Activation failed. [0109-QF0]". I went into the ActivationLog and found the following message:

6/9/2014 5:32:00 PM: Product activation failed; please contact Laserfiche Support for assistance. (Error occurred while trying to generate a license.)(1740)
6/9/2014 5:32:00 PM: Tool exited with status code: -2.(1740)

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replied on June 9, 2014

Thanks so much for the update, Justin! I had a feeling that was it but just wanted some confirmation. Would you please update this post when the issue has been resolved? We're performing installations/upgrades today and need the activation. Thanks, Justin!

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replied on June 9, 2014

Yes, I will post as soon as I know what's up. I'm outside of the main office myself (which is why I can get to Answers in the first place!) so I'm unable to provide more specific ETAs just yet.

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replied on July 20, 2016

I am trying to activate DCC , I'm getting the same error

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replied on July 20, 2016

Product activation failed is a very generic message so it doesn't necessarily mean it's the same issue. I'd contact support and they can look into your activation setup.

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An error occurred while generating a license

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