Question

Workflow Subscriber error 9010

Workflow

Updated August 4, 2016

asked on June 4, 2014

I am getting the following error message with incorrect username and password for wf subscriber on a customer's production system. Can some one please indicate where do I need to re-enter the credentials. Thank You.

Timestamp: 6/4/2014 6:49:50 PM
Message: HandlingInstanceID: a914969c-39ff-4af9-9191-7de74395930a
An exception of type 'Laserfiche.Connection.LFSOException' occurred and was caught.
-----------------------------------------------------------------------------------
06/04/2014 14:49:50
Type : Laserfiche.Connection.LFSOException, LaserficheConnectionCore, Version=8.0.0.0, Culture=neutral, PublicKeyToken=607dd73ee2bd1c00
Message : The user login or password is incorrect. [9010]
Source : LaserficheConnectionCore

1 0

Answer

APPROVED ANSWER

replied on June 4, 2014

Is this regarding the WFUser$ account? Also, are they using multiple Workflow Servers with the same repository? If so, then do the following:

Go into the Workflow Configuration Manager on each WF Server computer and remove the monitored repository from all of them
Then start with one Workflow Server computer, and add the monitored repository back in
Now for each additional Workflow Server they want to configure, when configuring the monitoried repository now, use the "Attach" option instead of "Add"

You can review http://www.laserfiche.com/support/webhelp/workflow/9.1/en-us/LFWorkflow.htm#cshid=Resources/Configuration/Config%20Manager/Configuring%20Monitored%20Repositories.htm and http://www.laserfiche.com/support/webhelp/workflow/9.1/en-us/LFWorkflow.htm#Resources/Configuration/WFUser.htm for more information regarding this setup.

5 0

Replies

replied on June 4, 2014

That is odd, I don't think the subscriber account password is specified. You could try removing and re-entering the monitored repository. GO to Workflow Administration Console. Choose Server Configuration and Repositories.

When adding a monitored repository it asks for administrative credentials but only to configure the connection, not for re-establishing connections.

0 0

replied on June 4, 2014

The Subscriber password is auto-generated when you register a repository with the Subscriber. If you connect a Workflow Subscriber from a second machine, it will reset the password, so the first one will throw the error above. The password can be shared by multiple subscribers if needed, but it sounds like it was done incorrectly.

0 0

replied on June 4, 2014

Thank you for the information. I will make the following changes that Alex posted and see if it helps.

0 0

replied on August 4, 2016

We had this issue and disconnecting and reconnecting the server does the trick but with a caveat. We have to enter the server will a fully qualified name. So as an example, let's say your local network domain is SNOOPY and the server name is lf-server-01, you would enter the server name as:

lf-server-01.SNOOPY.local

This did the trick.

0 0

You are not allowed to follow up in this post.

Question

Question

Workflow Subscriber error 9010

Answer

Replies

Sign in to reply to this post.