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Audit Trail Question

Audit Trail
Updated June 3, 2014
asked on June 3, 2014 • Show version history

So I have a customer that is claiming to have issues with Word docs that she's checking out, not having information saved properly.  I suspect it's user error.  I ran an audit on the last two documents she claimed to have issues with.  Below is a screenshot of the Audit log...it shows that docs are being checked out, but not checked back in.  I assume if she was checking them back in at any point, there would be an audit of that?  Is it possible the Audit Trail is missing the Check Entry back in?  I just want to have my facts straight before I suggest to a user that they may be doing something incorrectly.  Thanks

 

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SELECTED ANSWER
replied on June 3, 2014

If she checked it back in the server would have recorded a check-in event, and you should expect to see this in Audit Trail as long as you have the appropriate data loaded for reporting.  If you see a check-out with neither a check-in nor an undo check-out, the document should still be checked out and should then show up in the "Checked Out Documents" node of the Administration Console.
replied on June 3, 2014

Brian,

So interestingly enough...I just ran another Audit...nothing has changed from the one I posted above.  However, if I go to the Admin Console...the "Checked Out Documents" node does not show the current entry?  How is it possible that it was checked out (and never checked in) and yet doesn't show up in the Admin Console under "Checked Out Documents"?  Is there something she could have done that would have bypassed this?  Now I'm not certain if it's really a user issue or an issue with Laserfiche?
replied on June 3, 2014

What's the version of Audit Trail being used? As a sanity check, can you confirm that the "Check In Entry" event is selected in the audit report?

 

If things appear to be configured as they should, but the issue still persists, please open a case with Laserfiche Support.
replied on June 3, 2014

Version 9.1.1.486

 

Yes, confirmed that Check In feature is checked for auditing.

 

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