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Question

Question

Check an individual checkbox in a fillable PDF where check boxes are in one field?

asked on May 29, 2014

 I have a pdf form, an account application, that has several areas for check boxes.  When editing the form in Adobe Reader or Acrobat, the check boxes are individually selectable.  However, once this form is brought into Workflow as a master form, the check boxes in question appear to really be in just one field. (see screenshot)

Is there a way to handle this in Workflow?

 

Thanks!

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on July 30, 2014

A fix for this issue has been included in the latest Workflow hotfix.

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Replies

replied on May 30, 2014

That happens when a field is defined as a drop-down list in the PDF, but presented as checkboxes. It's not something Workflow does, it's how the PDF defines the field. It looks like the list should allow multiple selection in this case.

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replied on May 30, 2014

As you can see in the screenshot, the checkbox list is presented as one field on the right hand side of the PDF form field configurator. It doesn't appear that it presents a list. It seems to only allow checked or unchecked. Is it possible the activity can't handle this type of list field?

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replied on May 30, 2014

Could you send the PDF to Tech Support, please?

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replied on June 2, 2014

Hi Miruna,

 

I had emailed the file to support, as requested.  Do you need anything more from me? Any results from looking at the file?

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replied on June 6, 2014

Hi Miruna,

 

Should I open a support case for this PDF form issue?

 

Thanks!

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replied on June 11, 2014

I opened a support cse for this issue, and an SCR was filed for the reproduced problem.

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