You are viewing limited content. For full access, please sign in.

Question

Question

Always open latest version of document under versioning

Updated May 30, 2014
asked on May 29, 2014

As far as I know this is the default action but is there any way this could have been changed?

 

Users are getting older versions when double clicking a document. We are having to go into versions and double click the latest version.

0 0

Answer

SELECTED ANSWER
replied on May 30, 2014

Opening a document will always load the current version. Could someone have reverted the entry to a previous version? You can confirm this by looking at the Versions tab in the metadata pane. In any case, if this appears to be an actual issue, please open a support case. If you can get a video demonstrating the issue, that'd be helpful. We'd want to verify that new versions are getting created yet the next time the document is open, it's showing an older version of the document, even though it was never reverted.

0 0
replied on May 30, 2014

Ok, I will work on getting a video. We did verify it was actually opening an older version, when you revert it still creates a new version from the original version and places it at the top of the list. They are getting one of the versions from the middle of the list when they double click the document. Thanks

0 0
replied on May 30, 2014

If you clear the user's temp directory from they're profile, does it then open the correct version?

 

We have a install that is doing something similar to this.  They dont check the document out when making revisions and in some instances a revision can be made mid day.  So if another user had that document open earlier in the day and save's a copy locally for editing and then returns to the edoc after a revision is made it will open as the version prior to the revision.  Once we cleared the users temp it then opened the most recent version.

0 0

Replies

You are not allowed to reply in this post.
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...