Question

Laserfiche 7.1 scanner in windows 7 xerox documate does not work

Version 7

Updated May 27, 2014

asked on May 26, 2014

Hi,

We have recently upgraded our OS from windows xp to windows 7.

We are using Laserfiche 7.1.

Some of our users are using the XEROX documate 250 to scan and upload to Laserfiche.

It was working with XP but now it does not work with windows 7.

i have tried re-installing the Scanconnect, re-installing laserfiche, run as admin, run as xp compatible, everything. and nothing can get the scanner to work.

The scanner is recognized however when we log in to laserfiche and select the scanner to scan, we get an error.

Is there any possible solutions to this problem?

Thanks,
Melvin

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Answer

APPROVED ANSWER

replied on May 27, 2014

According to KB1011814, John is correct: you must be on at least version 7.2.1 to use Vista, Windows 7, or Windows Server 2008.

Additionally, the steps in KB1011791 must be take to get ScanConnect 7 or 8 to work on Windows Vista or later (which includes Windows 7), and Snapshot 7 does not work on Windows Vista or later.

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Replies

replied on May 26, 2014

Not sure of it still true, but it used to be that that you had to be on at least 7.2.1 to be compatible with Windows 7. You also need to make sure you have Windows 7 drivers for that particular scanner model as well.

1 0

APPROVED ANSWER

replied on May 27, 2014

According to KB1011814, John is correct: you must be on at least version 7.2.1 to use Vista, Windows 7, or Windows Server 2008.

Additionally, the steps in KB1011791 must be take to get ScanConnect 7 or 8 to work on Windows Vista or later (which includes Windows 7), and Snapshot 7 does not work on Windows Vista or later.

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Laserfiche 7.1 scanner in windows 7 xerox documate does not work

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