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Question

Question

Forms error image

asked on May 22, 2014

We are using forms to save to the repository that has info that is pulled from a database, we have been hitting a few snags and we sometimes receive an error image instead of the completed form, can anybody make sense of these error images?

 

form error.pdf (1.17 MB)

Answer

APPROVED ANSWER
replied on May 27, 2014 Show version history

*Edited*

 

Hi Guy,

 

It appears that the Forms database needs to be tuned because it's taking longer than 60 seconds to run a query and it shouldn't be taking that long.

 

Please update statistics and rebuild indexes in the Forms database. If there's still an issue after doing so, then create a case with Laserfiche Support so the issue can be looked into further.

 

Regards

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