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Question

Question

Search Function not working

asked on May 19, 2014

 Wehn  we use the search function for dollar amounts with decimals or the date that is in the name of a document that has dashes or slashes no data returns. Attached are screen shots. this used to work return results

 

Search Results.PNG
SearchSettings.PNG
File in Fiche.PNG
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Answer

SELECTED ANSWER
replied on May 22, 2014

Ok. We have a work around. We opened a support ticket and they have me try a few things. see attached screen shot for actually working results. it requires a different step, but we are functioning again.

Working Search.PNG
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replied on May 22, 2014

I'm glad that this is sufficient for now; I'm sorry I forgot to suggest adding wildcards earlier.

 

As a note: You should be able to add wildcards * around the search term when doing a quick search or Basic search too, not just from the Entry Name search that you have in your screenshot. Since I can't reproduce the issue, I can't be sure whether this will work for you, but it would mean less change from your usual search flow.

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Replies

replied on May 19, 2014

If you click on the magnifying glass to the right of the search box there is some search options. Is Search Entry Named selected?

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replied on May 19, 2014

Is the document indexed?

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replied on May 19, 2014 Show version history

In version 9.0.3 and 9.1.1 of the desktop Client, performing a quick search with the option "Entry Name" on things like 15.61 will successfully return document with names like 24400011 Home Depot - 15.61 as shown in your screenshot. Please make sure that:

  • Entry Name is selected from the settings in your current search like it is in the screenshot of the successful search
  • Since your search term is only part of the name, make sure find partial matches is enabled:

 

If "Entry Name" is selected and "Find partial matches" is enabled, please answer the following:

  • What version are you using?
  • You said the searches used to work. Have there been any changes, like an upgrade?
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replied on May 19, 2014

The document is indexed. MY search settings are the same. This is on every computer. 

Search Settings 2.PNG
Search settings.PNG
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replied on May 19, 2014

If "Entry Name" is selected and "Find partial matches" is enabled, please answer the following:

  • What version are you using?
  • You said the searches used to work. Have there been any changes, like an upgrade?
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replied on May 19, 2014

we are using 9.1.1, I upgrade the entire building last week.

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replied on May 20, 2014

I am still unable to reproduce the issue. Please contact your reseller to open a support case to further troubleshoot.

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