Question

PDF Has Incorrect TIFF Attachment

Laserfiche Version 9

Updated May 15, 2014

asked on May 14, 2014

We have a situation that we cannot explain…perhaps someone could help.

The Admissions office hires student workers to scan/profile Admissions/Registrar documents. It was brought to our attention that in at least one case, documents are not where they should be….here’s what’s going on:

JOE Student has a 139-ESLI document in PDF format and when I double click the document, I see the PDF document in the LF viewer as it should be….but when I activate the document preview pane in the client, I get an IMAGE for a 265-High School Transcript that belongs to …JANE Student…..a different person. I checked Jane’s other documents and they are correct.

I know we can get on the fileserver and find Jane’s tiff file that is incorrectly attached to Joe Student’s 139-ESLI document and delete it…but I would really like to know is:

Is there and easier/safer way to remove the incorrect attachment
What is the sequence of events that happen to cause this problem (the operator does not recall)
has anyone else experienced this phenomenon

Thanks in advance….

Dennis

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Answer

APPROVED ANSWER

replied on May 15, 2014 • Show version history

If you wish to separate the Image Pages (the TIFF images) from the PDF, you can do the following:

Open the document in the Client document viewer
Enable the thumbnail pane
Select all the thumbnails
Right-click on the thumbnails and select "Cut"
Go to the folder where you want the new document made from the image pages to appear.
Right-click and select "Paste". When it asks if you want to make a new document, select "Yes". You will then be prompted to enter a name for the new document.

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replied on May 14, 2014

It sounds like you are talking about the electronic document and the document pages. Can you explain your scanning process? Are you scanning as PDFs? What scanning software are you using?

There is a "Generate Pages" option under the "Tasks" menu that will re-process the pdf to make new pages for that document.

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replied on May 15, 2014

Hi Brian…

Thank you for your response.

I believe that I have the answer for how this happened....and how to fix it.

Dropping a PDF on a TIFF doesn’t do anything…but dropping a TIFF on a PDF does.....

It looks like the operator dropped Jane Student’s TIFF document onto Joe Student’s PDF document and inserted Jane’s TIFF “Before the First Page”. So, when you view Joe’s PDF document in the client, with the Image Pane on, you see Jane’s TIFF also. There were no image pages generated for Joe’s PDF document so Jane’s TIFF was the only one.

To remove Jane’s TIFF from Joe’s PDF, I drag Joe’s PDF on my desktop then, drag and dropped into LF.....now Jane’s TIFF is no longer connected to Joe’s PDF. Next, delete Joe’s original document and you are done.

Thanks again.

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APPROVED ANSWER

replied on May 15, 2014 • Show version history

If you wish to separate the Image Pages (the TIFF images) from the PDF, you can do the following:

Open the document in the Client document viewer
Enable the thumbnail pane
Select all the thumbnails
Right-click on the thumbnails and select "Cut"
Go to the folder where you want the new document made from the image pages to appear.
Right-click and select "Paste". When it asks if you want to make a new document, select "Yes". You will then be prompted to enter a name for the new document.

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replied on May 15, 2014

Hi Brianna....

Thank you so much for your response. .... I guess you can tell that I don't use thumbnails very often ....I knew this approach worked with TIFF files...never dawned on me that it would work with a PDF document.......

So today, I learned that you can add an image to a PDF document and there are at least two ways to take them out.

Thanks again!

Dennis

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PDF Has Incorrect TIFF Attachment

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