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Question

Question

LF Server intermittently hangs since moving image files to SAN

Laserfiche Version 8
Updated May 13, 2014
asked on May 13, 2014

One of our customers moved all of their image files to a SAN a couple of months ago.  Since then, their Laserfiche Server service hangs every couple of weeks.  They are still able to log into LF when this happens, but trying to open files or perform searches causes an indefinite hang for the Client. Trying to restart the Server service doesn't work, and neither does doing a standard reboot.  They have to hard reboot, and once it comes back up, everything works for another couple of weeks.  

 

They are on a virtual server running Server 2008 SP2, 64bit.

Laserfiche Server version 8.1.2.681

 

Any ideas?

 

Replies

replied on May 13, 2014

Please open a support case. Laserfiche technical support will probably want a hang-mode minidump of lfs.exe. I suspect it's stuck in kernel mode trying to do some I/O but we need to see the stack traces from a minidump to be sure. Further diagnosis can go from there.
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