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Question

Question

We need a fully functional Admin User

asked on May 12, 2014 Show version history

Since the beginning of time, the Admin User has been able to log into Laserfiche, even if it was not a named user.

 

This was essential for diagnostic purposes and general problem solving.

 

Then, you removed this ability. So now when we need to see if, for example, a workflow is functioning, we have to go steal an existing a named user account and add it to Admin.

 

Can you color us some shade of "majorly inconvenienced"?
 

Whoever made this decision, please un-make it.  There is a very small business case for it, and a very large operational case against it. 

 

Update:  Sorry for the rant, see Chad's correct reply below.

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replied on May 12, 2014

I don't think this change was made. It sounds like you may have reached your maximum sessions (2) or are getting unexpected behavior. I would open a support case.

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Replies

replied on May 12, 2014

Chad, you are correct - we had a sneaky process logging in as the Admin.  I should have checked sessions first.  Oops!

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