Question

Error Message: Unknown error. [499Invalid class string] (Invalid class string)

Laserfiche

Updated September 15, 2016

asked on May 7, 2014 • Show version history

our customer is getting the following error message when trying to email a link from outlook 2010. LF Client is running on 9.1.1.486. This is only happening to his workstation.

Error Code: 499

Error Message: Unknown error. [499Invalid class string] (Invalid class string)

------------ Technical Details: ------------

LF.exe (9.1.1.486):

Call Stack: (Current)

CEmailSender::SendEmail

Additional Details:

Exception: 0x800401f3 [499] () (CEmailSender::SendEmail at EmailSender.cpp:92)

Call History:

CAttachedRepository::GetProfileValue

GetOptionString ([Settings]ExportTextPagePrefix)

CAttachedRepository::GetProfileValue

GetOptionString ([Settings]ExportTextPageNumberLength)

CAttachedRepository::GetProfileValue

CEmailDocument::ExportToFile

GetOptionString ([Settings]ExportEmailUseOutlookObjects)

CAttachedRepository::GetProfileValue

Please advise.

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Replies

replied on May 7, 2014

Could you describe the steps the customer takes to e-mail the link from outlook and what they are trying to accomplish.

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replied on May 7, 2014

Customer right clicked on the document in lfclient>e-mail document>checked the "link" box>create e-mail; and got the following error message.

Unknown error. [499Invalid class string].

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replied on May 7, 2014

What if they choose to send a copy of the document, can the email be created?

Can they send email outside laserfiche? Open windows explorer, choose a file, right click and select Send to mail recipient.

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View 3 previous replies

replied on December 4, 2015

I have a customer that is having that same issue. I tried right clicking on the document, email document, and I still get the same error. Any ideas on how to resolve this error so the customer can email out from the client?

I have already tried uninstalling and reinstalling the client.

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replied on December 7, 2015

Hi Sophia,

Can you send email outside Laserfiche? You can open Windows Explorer, browse to any file on the desktop and right click > Send to > Mail recipient. See if you are able to create an email with attachment.

If that doesn't work either, you may need to repair Office install.

Regards

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replied on December 7, 2015

Hello Xiaoxiao,

Yes, I was able to create an email with the attachment by right clicking on a document in Windows Explorer by right click > Send to > Mail recipient. But still not from Laserfiche.

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replied on December 7, 2015

Please try this KB and see if it helps. If the issue remains, please create a support case, providing details of the issue, including the OS of the machine with issue, what users are affected and what you've done to troubleshoot it.

Regards

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replied on August 2, 2016

Was this issue involving error 499, invalid class string, when trying to email a document from laserfiche via outlook 2010 resolved? our customer has the same problem. any info would be greatly appreciated. thx

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replied on September 15, 2016

Xiaoxiao Yan Suggestion fixed the issue for me. Thanks

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Error Message: Unknown error. [499Invalid class string] (Invalid class string)

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