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Question

Question

Office with Laserfiche add in takes long time loading

asked on May 4, 2014

 

Hi,

 

We are facing an issue where any office application (word, excel, outlook,..) takes around 2-3 minutes loading until get ready for use, we tried to pause the antivirus protection even remove it but still the same issue, however when tried to remove Laserfiche add in we noticed that the office loaded quickly as expected, this issue exist on all machines, we are running Laserfiche Rio 9.0.3 with Office 2010, any advice please?

 

Thanks,

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Answer

APPROVED ANSWER
replied on May 5, 2014

Emad,

 

Please disable all third party add-ons for your Microsoft Office applications and only enable the Laserfiche add-on. Then see if the issue still occurs. If it does, please open a case with Laserfiche Support.

 

Regards

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