Question

I cannot import documents into Laserfiche Repository

Web Client Version 9

Updated April 24, 2014

asked on April 24, 2014

I have a group of users that import documents. I have one user that was able to import up until a week or two ago. Now he can import from another pc but he cannot import from his pc. Is there possibly a setting that could have changed to stop him from being able to import from his pc? If not a setting are there certain versions of Adobe or Windows that do not work with WebAccess to import documents.

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Answer

APPROVED ANSWER

replied on April 24, 2014 • Show version history

Thanks for providing the additional information. This does not sounds like any configuration/compatibility issue I am familiar with; I would recommend opening a support case.

Mod Edit: To open a support case, please contact your Laserfiche reseller.

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replied on April 24, 2014

Can you elaborate more on "he cannot import from his pc"? Does he get an error message, or does nothing happen? How is he trying to import: using drag and drop, or using file > import? What is he importing: briefcases, PDFs?

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replied on April 24, 2014

He is using the File import process. The only error is Bad Data and it does not give him the button to start import. However he can take the same document and import it from a different pc. He cannot drag and drop the document he said that gives him a round circle with a red slash through it. I asked what version Windows he was using and he is using 7

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replied on April 24, 2014

Also he is importing PDFs

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APPROVED ANSWER

replied on April 24, 2014 • Show version history

Thanks for providing the additional information. This does not sounds like any configuration/compatibility issue I am familiar with; I would recommend opening a support case.

Mod Edit: To open a support case, please contact your Laserfiche reseller.

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I cannot import documents into Laserfiche Repository

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