asked on April 23, 2014
Why chrome does not let you type "@" in a template field using Web Access?
And I think IE 8 also
Question
Question
Answer
APPROVED ANSWER
replied on April 30, 2014
This appears to be a bug in Web Access when using Chrome and the Spanish (Mexico) - Latin America keyboard. You are unable to input the @ sign using the right alt + q keystroke.
The workaround for now is to use a different web browser or use a different keyboard language like Spanish (Mexico) - United States - International
Replies
replied on April 23, 2014
This works for me on our demo site: http://webdemo.laserfiche.com/laserfiche/#id%3D531729%3Bpage%3D1%3Bview%3Dpages. Are you sure you don't have constraints set up or something?
replied on April 23, 2014
The link you send me does not let me type @
replied on April 23, 2014
What version of Chrome? I've got 34.
replied on April 23, 2014
Are you trying to type into the Date field? Do other special characters (!, #, $) work for you? I can type @ in any field aside from the Date (which is constrained to numbers) in Chrome (also version 34) and IE8.
replied on April 23, 2014
Version 34.0.1847.116 m
I erase @ from the fields you capture and then try to re-Capture and I cant
replied on April 23, 2014
•
Show version history
Have you tried typing it in other browsers? or typing it in notepad?
I've seen this error as a general windows error if it's happening elsewhere too.
If so, you may be in the wrong language.
Ctrl-shift-0 switches languages. Some languages don't map the @ symbol.
replied on April 24, 2014
I allready try in IE and Works (Not in IE 8), I try in a notepad and do let me type the @, then i go to the WA in a Chrome and dont.
replied on April 24, 2014
Change the lenguaje of the browser doesnt help.
replied on April 28, 2014
The link Brian sent is for Web Access 9.0.1. I'm on Chrome 35.0.1.1916.69 beta-m and have been able to add @ into both Web Access 9.1.1 and 9.0.1. Have you tried accessing the page on another computer? Do you have this problem on other websites?
Is this the method you used to change your computer's language? The article is for Windows 8, but it sounds like it's a pretty common problem.
replied on April 28, 2014
•
Show version history
I have this issue at this moment in 3 machines.
Two with Chrome and one with IE 8
Other PCs do let type the @
By the way, your link for configuration its for IE in Windows 8 and until now the issue is in google chrome and IE versión 8 (of the explorer, not Windows 8)
replied on April 29, 2014
•
Show version history
Though the article Zachary link to is for Windows 8, as he said, it's a pretty common problem. A quick internet search shows that the issue can come up in Windows 7 and Vista as well, with a variety of causes: using Constant Guard from Comcast, UK English keyboard layout instead of US English, or other language issues.
Unless this issue is only occurring when using Web Access and not when using other websites, this is not a Web Access bug.
If you are only encountering the issue with Web Access, you should open a support case.
APPROVED ANSWER
replied on April 30, 2014
This appears to be a bug in Web Access when using Chrome and the Spanish (Mexico) - Latin America keyboard. You are unable to input the @ sign using the right alt + q keystroke.
The workaround for now is to use a different web browser or use a different keyboard language like Spanish (Mexico) - United States - International
You are not allowed to follow up in this post.