Question

140.66 error when clicking search results on support site

Updated August 19, 2014

asked on April 22, 2014

Is anyone else getting this error when clicking on search results on the support site?

At first clearing browser temp files and cookies and using IE I could get around it. I can no longer get around it.

The page source is just the error code and no other HTML.

metalgearerror.png (45.79 KB)

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APPROVED ANSWER

replied on April 22, 2014 • Show version history

What type of search result are you trying to access? If it's a link to the archived forums, then that's still unavailable at the moment.

*Edit*

The archived forums should be accessible again. Make sure you are logged into the support site first before accessing the forums.

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Replies

replied on April 22, 2014

It was a forums post. I suppose most of my searches are for old forums posts, I still use it a lot to reference information and old issues. It has been plaguing me all month though. Maybe I am thinking of the 270.66 error.

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replied on April 22, 2014

It's not an error code, it's actually a part of your IP address, so yes, it would be the same issue Devin mentions. It happens if you try to access a link on the forums after your connection timed out. Logging out and back in will clear it.

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View 4 previous replies

replied on April 22, 2014 • Show version history

It asks me to login when I click the link to the post. I just tried logging in before running the search and I get the same issue. No tabs or other browser instances open.

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replied on April 23, 2014

Yeah, the old bug is that clicking the link would make you log in to the support site but not properly transfer that login to the forums. So actually logging out and back in from the forums page fixes it.

We are currently having some extra issues with our support site, like Alex said above, from changing it to a new web server. We're hoping to have them cleared up soon.

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replied on June 25, 2014

Any updates on this? I still can't access forums based on search and there is years of helpful stuff in there. Maybe import it all to Answers?

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replied on June 25, 2014

No updates. If you go to the main support site page and log in, then load the forums URL, it should let you in.

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replied on July 21, 2014

Recently, I've not be able to access the archived forums. Tried the method you listed Miruna, but still get detected as an Anonymous user with no access to the forums. Trying to login from within the forums just keeps asking for username/password. Following links into the forums from the support site search give me something similar to what Chad shows in his screenshot.

Issue seems to have started around the time the support site search changed. It now has the green + and red x to add/remove search criteria.

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replied on July 21, 2014

There is currently an issue with access to the old forums. We're looking into it.

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replied on July 21, 2014

The old forums should be back up. You may need to clear your support site cookies in order to access them.

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replied on April 22, 2014

Interesting. I usually get 270.66, but logging out and back in fixes it.

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replied on August 19, 2014

This is frustrating

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replied on August 19, 2014

Chad,

You had contacted support about this issue. The link you were trying to use results in an error, but this link works fine

https://support.laserfiche.com/ForumsFrames.aspx?Link=viewtopic.php%3ft%3d13988%26amp

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replied on August 19, 2014

I get the same error with that link but with a menu.

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replied on August 19, 2014

Go to the support site home page. Make sure to log out and then log back in. Then use the link provided

https://support.laserfiche.com/ForumsFrames.aspx?Link=viewtopic.php%3ft%3d13988%26amp

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140.66 error when clicking search results on support site

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